COVID-19 UPDATE: Shipping of orders is not currently affected, delivery to some European regions may take little longer due to security restrictions (DHL operates without delays at the moment).

Terms and conditions

This website is operated by:

Studio 51 s.r.o.
Rimovska 975/2
198 00 Praha 9
Czech Republic

VAT CZ28257308

By visiting this site and/or purchasing something from us, you agree to be bound by the following Terms and conditions.

By agreeing to these Terms and conditions, you represent that you are 18 years old or older.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

When shipping goods outside the EU, the parcel passes through customs in the destination country. All costs involved (import tax, local duties, VAT) will be paid by the customer.

We are a Czech company selling goods that are legal in the Czech Republic. Whether importing/receiving something is legal in your own country of residence depends on local laws and customs regulations. You must adhere to and be aware of the laws and regulations of your country. The customer is responsible for any legal problems arising from customs in their country. We are not responsible for sales and delivery of forbidden goods to your country. We are not liable for items that are opened, lost, detained or seized by postal or customs authorities in the destination country.

In the case of returning of the undelivered parcel due to the customer’s reasons (for example, refusal to accept a shipment or pay an import tax/fee, incorrect address in the order), the actual cost of the way back is covered by the customer.

We are not responsible if information available on this site is not accurate, complete or current. The material on this site is provided for general information only.

Privacy notice

All personal data you provided are strictly confidential.

Return policy

You can claim goods replacement, cancel a sale contract and return the goods within the legal term of two weeks. The goods must not be used and damaged. Some types of goods can be returned in original unopened/sealed packaging only – for hygienic reasons (underwear, dildos) or for copyright reasons (books, DVDs). Replacement expenses are fully carried by the customer.

Claims are met in harmony with the rule of law valid in the Czech Republic. All the goods are under legal term of guarantee within 24 months, unless stated otherwise. Warranty covers manufacturing faults, not faults caused by shippers, improper use, improper storage or common worn out referring to a product use.

Claims are met as soon as possible, latest within 30 days since their start, i.e. taking the claimed goods over by our company.

How to make a claim or request a refund

  1. Please read Return policy (above)
  2. Log in and go to My Account page
  3. Click on the RMA link in the My Account menu
  4. Click on the Request New RMA link
  5. Select an order and fill in the RMA form
  6. Click the Submit Request button
  7. You will get an e-mail with further instructions after the approval of your request